MULTIOKS

Your data

Delete your account

How to delete your MULTIOKS or MULTIOKS Partner account and the personal information associated with it. Both apps are operated by ILISH 3D Technologies Private Limited.

How to delete your account

Delete your account in the app

Customers: open the MULTIOKS app, sign in and go to Profile → Delete account. Confirm the deletion. You may be asked to verify with a one-time password. Complete or cancel any active bookings first.

Service professionals: open the MULTIOKS Partner app, sign in and go to Profile → Delete account. This sends a deletion request to our team, who settle any outstanding payouts and then close the account.

Or send us a deletion request

If you can’t use the app, email us with the subject “Account deletion request”. Tell us which app you use (MULTIOKS or MULTIOKS Partner) and the mobile number registered to your account. Send it from an email address we can reply to.

Email support@multioks.com

We verify it’s you

To protect your account, we may ask you to confirm the request with a one-time password sent to your registered mobile number before we delete anything.

What gets deleted

  • Your profile: name, mobile number and email address
  • Profile photo, saved addresses and service photos
  • Notification tokens and app preferences
  • For professionals: profile, availability and last known location

What we may keep, and for how long

  • Booking chat messages: deleted 30 days after the booking is completed.
  • Masked call recordings: deleted after 30 days.
  • Support tickets: about 90 days. SOS records: about 180 days.
  • For professionals: the verification selfie is destroyed about 90 days after you permanently leave the platform, unless the law requires longer.
  • Payment, payout, invoice and tax records: up to 8 years, as required by Indian tax and accounting laws.
  • Records linked to an open complaint, dispute, fraud or safety investigation: until it is resolved.

Retained records are access-restricted and are not used for any other purpose.

We complete deletion requests within 30 days and confirm when it is done.

Read more in the MULTIOKS and MULTIOKS Partner privacy policies, or visit Support.