Terms & Conditions

1. Introduction

Welcome to MULTIOKS.

These Terms & Conditions govern access to and use of the MULTIOKS Customer App, MULTIOKS Partner App, website, and related services operated by ILISH 3D Technologies Private Limited, a company incorporated under the laws of India.

MULTIOKS is a technology-enabled platform connecting Customers with independent Service Partners for home maintenance, cleaning, repairs, and related services.

By registering, accepting these Terms, or using the platform, you agree to comply with these Terms, subject to applicable law.

These Terms should be read together with the MULTIOKS Privacy Policy and Cancellation, Rescheduling & Refund Policy.

2. Company Information

Legal Entity: ILISH 3D Technologies Private Limited
Brand: MULTIOKS

Registered Office:
D.No. 13-68, Kothapeta, East Godavari, Andhra Pradesh – 533223, India.

Operational Office:
Door No. 26-19-1, Opposite Lane of Ramakrishna Heights, Chaitanya Nagar, Gajuwaka, Visakhapatnam – 530026, Andhra Pradesh, India.

Website: https://multioks.com
Email: support@multioks.com
Phone: +91 7997777837 / +91 7997777637

3. Definitions

Customer: An individual booking services through MULTIOKS.

Service Partner: An independent professional registered to provide services through MULTIOKS.

Platform: The MULTIOKS apps, website, and related systems.

Booking: A service request submitted through the platform.

Instant Booking: A booking requesting service as soon as a suitable Service Partner is available.

Scheduled Booking: A booking arranged for a future date or time.

On the Way: The booking status indicating that the assigned Service Partner has begun travelling to the Customer's service location.

Inspection: An assessment of service requirements before work or a final quotation.

Service Commencement: The beginning of inspection or service work.

Completion OTP: A one-time password used to confirm service completion.

4. Eligibility

Users must be at least 18 years old and legally capable of entering into binding agreements.

Users must provide accurate registration information and keep their account details updated.

MULTIOKS may restrict accounts that do not meet eligibility requirements, subject to applicable law.

5. Account Registration and Security

Customers and Service Partners may register through the relevant MULTIOKS app.

Registration may require mobile-number verification using an OTP.

Users must safeguard their accounts and must not:

• Share OTPs with unauthorized persons.
• Impersonate another individual.
• Provide false account information.
• Access another person's account without permission.
• Use the platform for fraudulent or unlawful purposes.

Suspected unauthorized account access should be reported to MULTIOKS Support.

6. Nature of the Platform

MULTIOKS facilitates service discovery, booking, coordination, payment administration, and support.

Services are generally performed by independent Service Partners rather than employees of ILISH 3D Technologies Private Limited.

Service Partners are expected to perform accepted services with reasonable care, skill, and professionalism.

The independent-contractor arrangement does not remove any responsibility MULTIOKS has under applicable law.

7. Services Available

MULTIOKS may offer:

• Cleaning.
• Plumbing.
• Electrical services.
• Air-conditioning services.
• Carpentry.
• Painting.
• Pest control.

Service availability depends on location, category, Service Partner availability, and operational conditions.

MULTIOKS may modify its service offerings, subject to applicable consumer rights and confirmed bookings.

8. Service Areas and Location

MULTIOKS initially operates in selected areas of Visakhapatnam, Andhra Pradesh.

Customers must provide accurate service addresses.

The Customer App accesses device location with permission while relevant location features are used. Manual address entry is available.

The Partner App may process live GPS location while a Service Partner is Active or performing an ongoing booking.

On Android, the Partner App uses a location foreground service with an ongoing notification. Location updates may continue while the app is minimized if the service remains running.

The current Android Partner App does not request the separate `ACCESS_BACKGROUND_LOCATION` permission.

Routine location tracking stops when the Service Partner is Inactive and has no ongoing assignment.

9. Booking Process

Customers may request services by selecting:

• Service category.
• Service address.
• Preferred date or time.
• Service requirements.
• Applicable price or inspection charge.

Submitting a booking request does not guarantee Service Partner availability.

A booking is confirmed when the platform confirms it according to the applicable booking workflow.

10. Service Partner Assignment

Service Partners may be assigned according to service category, availability, distance, location, and operational suitability.

MULTIOKS may attempt reassignment if a Service Partner becomes unavailable.

Estimated arrival times are approximate and are not guaranteed.

11. Customer Responsibilities

Customers must:

• Provide accurate booking information.
• Ensure reasonable access to the service location.
• Disclose relevant safety hazards.
• Treat Service Partners respectfully.
• Approve additional work before it begins.
• Pay authorized and disclosed charges.
• Avoid unlawful or unsafe service requests.

Harassment, threats, fraud, and abuse are prohibited.

12. Service Partner Responsibilities

Service Partners must:

• Provide accurate onboarding information.
• Perform only work they are competent and authorized to undertake.
• Follow applicable safety requirements.
• Respect Customer property and privacy.
• Obtain approval before additional chargeable work.
• Provide accurate service updates.
• Follow applicable MULTIOKS operational standards.
• Avoid unauthorized charges, fraud, and misconduct.

13. Service Pricing

Service prices are displayed through the platform where available.

Pricing may vary according to the service category, scope of work, inspection requirements, materials, and applicable taxes.

Where the final price is unknown before inspection, the Customer will be informed of the applicable inspection charge and quotation process.

Additional chargeable work requires Customer approval.

14. Inspection Services

Certain services require inspection before the final work scope or price is determined.

Inspection charges vary by service category and are displayed before booking confirmation.

After inspection, the Service Partner may provide a quotation.

Customers may accept or decline additional work.

A disclosed inspection charge may remain payable where the inspection has been completed, even if the Customer declines the proposed work.

15. Introductory Free Cancellation and Rescheduling

MULTIOKS offers a one-month introductory promotional period.

Start: 5 November 2026
End: 4 December 2026

During this period:

• Cancellation of confirmed bookings is free before service commencement.
• Rescheduling of confirmed bookings is free before service commencement.
• No ordinary cancellation or rescheduling fee applies even if the Service Partner is On the Way.
• The standard ₹80 cancellation or rescheduling fee is waived.

The promotion does not automatically waive completed inspection charges, authorized work already performed, or separately disclosed services.

No ordinary cancellation or rescheduling fee will be retrospectively imposed on requests completed during the promotional period.

16. Standard Cancellation Charges

Effective from 5 December 2026.

16.1 Instant Bookings

Cancellation is free within five minutes of booking confirmation.

After five minutes:

• If the Service Partner is not On the Way, cancellation is free.
• If the Service Partner is On the Way, a fixed ₹80 cancellation fee applies.

16.2 Scheduled Bookings

Cancellation is free at least 60 minutes before the scheduled service time.

Less than 60 minutes before the scheduled service time:

• If the Service Partner is not On the Way, cancellation is free.
• If the Service Partner is On the Way, a fixed ₹80 cancellation fee applies.

Any applicable charge must be disclosed before cancellation confirmation.

After service commencement, charges for authorized inspection or work already performed may apply.

17. Rescheduling Policy

During the introductory promotional period, rescheduling is free before service commencement.

From 5 December 2026:

• Before the Service Partner is On the Way: Free rescheduling.
• When the Service Partner is On the Way: Fixed ₹80 rescheduling fee.

Rescheduling depends on Service Partner availability and confirmation.

Any applicable fee must be disclosed before confirmation.

18. Cancellation by MULTIOKS or Service Partners

If a Service Partner cancels or becomes unavailable, MULTIOKS may attempt reassignment.

Where the booked service cannot be provided, the Customer may cancel without an ordinary cancellation fee and receive a refund of eligible prepaid amounts.

MULTIOKS may cancel bookings for legitimate safety, legal, operational, or fraud-prevention reasons.

Customers will not be charged an ordinary cancellation fee solely because MULTIOKS or the Service Partner cannot fulfil a booking.

19. Refunds

Refunds are governed by the MULTIOKS Cancellation, Rescheduling & Refund Policy and applicable law.

Refunds may be available for eligible cancellations, unprovided services, duplicate payments, incorrect charges, or certain deficient services.

Where a valid, disclosed cancellation charge applies, it may be deducted from the eligible prepaid amount.

Approved refunds are ordinarily initiated within 5–7 business days after approval.

The time required for the amount to appear in the Customer's account depends on the relevant bank or payment provider.

20. Payments

MULTIOKS may use Razorpay and other authorized payment providers.

Customers must pay applicable authorized and disclosed charges.

MULTIOKS maintains relevant transaction references, payment status, and accounting records.

MULTIOKS does not store Customers' complete payment-card numbers, CVV values, or UPI PINs.

21. Taxes and Invoices

Applicable taxes will be charged according to Indian law.

Tax treatment may differ depending on the service, supplier, and statutory requirements.

Invoices or payment records will be provided through the applicable platform process.

22. Service Completion OTP

MULTIOKS may use a Completion OTP to verify service completion.

Customers should provide the Completion OTP only after verifying that the relevant service has been completed.

Service Partners must not pressure Customers to provide a Completion OTP prematurely.

Completion confirmation does not remove mandatory consumer rights.

23. Service Quality and Complaints

Service Partners are expected to perform work with reasonable care and skill.

Customers may report incomplete work, deficient service, incorrect charges, damage, or misconduct.

MULTIOKS may review booking information, photographs, messages, invoices, and other relevant evidence.

Appropriate remedies may include correction, further service, refund, or other relief required by law.

24. Arrival Time Estimates

Arrival times are estimates and may change because of traffic, weather, road conditions, earlier assignments, and other operational circumstances.

MULTIOKS does not guarantee an exact arrival time unless expressly confirmed as a binding commitment.

This does not exclude legal remedies for unprovided or materially delayed services.

25. Customer–Service Partner Communication

MULTIOKS may provide in-app chat and supported calling features.

Communication must relate to legitimate service coordination.

Harassment, threats, fraud, and misuse of personal contact information are prohibited.

26. In-App Chat Retention

MULTIOKS stores in-app chat messages for booking coordination, support, safety, and dispute resolution.

Chat messages are retained for 30 days after the relevant booking is completed or cancelled, subject to justified legal, safety, or dispute-related exceptions.

27. Calling and Privacy

MULTIOKS may facilitate masked calling between Customers and Service Partners.

MULTIOKS does not record or store call audio.

Limited technical call metadata may be processed for service operation, support, security, and legal compliance.

28. Service Partner Location and Availability

Service Partners may switch between Active and Inactive status.

When Active, the Partner App may process live GPS location for nearby service assignments and coordination.

On Android, a location foreground service with an ongoing notification may continue operating while the app is minimized.

The current Android Partner App does not request the separate `ACCESS_BACKGROUND_LOCATION` permission.

Routine tracking stops when the Service Partner is Inactive and has no ongoing booking.

Location processing may continue during an active assignment where necessary.

29. SOS and Emergency Support

The MULTIOKS Customer App provides an SOS feature that alerts the MULTIOKS Support Team.

Available Customer location, account details, and relevant booking information may be shared with authorized support personnel.

SOS does not automatically contact police, ambulance, or other public emergency services.

Users requiring immediate emergency assistance should contact the appropriate authorities directly.

30. Service Partner Verification

MULTIOKS may conduct identity, professional, police, and other appropriate verification procedures.

Verification is intended to improve platform safety but cannot eliminate every risk.

Service Partners must provide accurate information and maintain legally required qualifications.

31. Service Partner Accident Insurance

MULTIOKS confirms that accident insurance coverage is active for eligible Service Partners under its applicable insurance arrangement.

Coverage, benefits, claim eligibility, exclusions, limitations, and settlement procedures are governed by the relevant insurer's policy documents.

Insurance does not guarantee payment for every incident or claim.

Eligible Service Partners may contact MULTIOKS Support for information about applicable coverage and claims procedures.

Nothing in this section replaces or limits any mandatory legal entitlement.

32. Prohibited Activities

Users must not engage in:

• Fraud or impersonation.
• Harassment or threats.
• Unlawful discrimination.
• Unauthorized collection or use of personal information.
• Manipulation of bookings or payments.
• False reviews or complaints.
• Unauthorized system access.
• Illegal or unsafe service activities.
• Misuse of platform security or technical systems.

MULTIOKS may investigate suspected violations and take appropriate lawful action.

33. Ratings and Reviews

Customers may submit genuine ratings and reviews.

MULTIOKS may moderate fraudulent, abusive, unlawful, or otherwise prohibited content.

Reviews may remain in anonymized form after Customer account deletion, as described in the Privacy Policy.

34. User Content and Photographs

Users may submit photographs, descriptions, reviews, and other content through supported features.

Users must have the necessary rights or permissions to submit such content.

MULTIOKS may process submitted content as reasonably necessary for service delivery, support, complaints, and platform administration.

Ownership of original user content is not transferred to MULTIOKS merely through submission.

35. Intellectual Property

MULTIOKS branding, application interfaces, software, and proprietary materials belong to ILISH 3D Technologies Private Limited or their respective rights holders.

Users receive a limited, non-exclusive permission to use the platform for its intended purposes.

Unauthorized reproduction, distribution, or exploitation of protected materials is prohibited, subject to applicable law.

36. Account Suspension and Termination

MULTIOKS may suspend or terminate accounts for legitimate reasons, including fraud, serious safety concerns, repeated misuse, material violations, or unlawful conduct.

Where appropriate, notice or an opportunity to resolve the issue may be provided.

Termination does not remove outstanding lawful payment obligations or statutory rights.

37. Account Deletion

Customers may request deletion through the Customer App.

Service Partners may initiate deletion through the Partner App, followed by support verification where necessary.

Deletion may be subject to active bookings, pending payouts, unresolved disputes, and legal obligations.

Eligible personal information is deleted or anonymized according to the Privacy Policy.

38. Privacy and Data Protection

MULTIOKS processes personal information according to its Privacy Policy and applicable law.

The Privacy Policy explains collection, use, storage, sharing, security, retention, and deletion of Customer and Service Partner information.

39. Platform Availability

MULTIOKS seeks to maintain reliable service but cannot guarantee uninterrupted operation.

Temporary interruptions may occur because of maintenance, technical issues, payment-provider disruptions, security incidents, or circumstances beyond reasonable control.

MULTIOKS will take reasonable steps to address identified problems.

40. Liability and Consumer Rights

MULTIOKS and Service Partners remain responsible for their respective obligations to the extent required by law.

Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded, including mandatory consumer protection rights.

Any limitation of liability applies only to the extent permitted by applicable law.

41. Changes to These Terms

MULTIOKS may update these Terms for operational, legal, pricing, or service-related reasons.

Updated Terms will display the revised effective date.

Material changes will be communicated where required.

Changes to fees will not be retrospectively applied to completed cancellation or rescheduling requests.

42. Governing Law, Grievances and Contact

These Terms are governed by applicable laws of India.

Disputes will be handled in accordance with applicable law, including mandatory consumer protection rights.

MULTIOKS — Multiple Solutions. One Solution.

Operated by: ILISH 3D Technologies Private Limited

Registered Office:
D.No. 13-68, Kothapeta, East Godavari, Andhra Pradesh – 533223, India.

Operational Office:
Door No. 26-19-1, Opposite Lane of Ramakrishna Heights, Chaitanya Nagar, Gajuwaka, Visakhapatnam – 530026, Andhra Pradesh, India.

Customer Support Email: support@multioks.com

Phone: +91 7997777837 / +91 7997777637

Website: https://multioks.com

Grievance Contact: Rayi Jashuva

MULTIOKS will review complaints and grievances according to applicable law.