The MULTIOKS platform

MULTIOKS

The app for booking home services. Customers choose a service, pick an address and time slot, and follow the booking through to completion with an assigned service professional.

Audience

For households

Platforms

Android, iOS

Availability

Launching soon on Google Play and the App Store

Key features of MULTIOKS

• Sign-in with mobile number and one-time password
• Browse and search services by category
• Book with a saved address, date, time and notes
• Booking status updates from request to completion
• Live location tracking of the assigned professional
• In-app chat with the assigned professional
• Secure online payments through Razorpay, coupons and optional tipping
• Ratings and reviews after a completed service
• Help & support with live chat

MULTIOKS Partner

The companion app for service professionals. Professionals register, submit their details for review, and then receive, carry out and complete jobs booked through MULTIOKS.

Audience

For service professionals

Platforms

Android, iOS

Availability

Launching soon on Google Play and the App Store

Key features of MULTIOKS Partner

• Step-by-step registration: personal details, services offered, documents, bank details and availability
• Identity documents reviewed before a professional is approved
• Online / offline availability toggle
• Incoming job requests with accept and decline
• Navigation to the customer address
• One-time-password check with the customer at the start of a job
• Completion photos as proof of work
• Earnings overview and payout requests
• Support tickets

Operations Console

A web console used by the MULTIOKS team to run the service: managing bookings, approving professionals, maintaining the service catalogue and handling support.

Audience

Not publicly available

Platforms

Web

Availability

Internal use only

Key features of Operations Console

• Booking management and live map view
• Professional review, document verification and approval
• Service catalogue management
• Payments, subscriptions and reviews oversight
• Customer announcements
• Analytics and activity logs