MULTIOKS

Support

How can we help?

Help with bookings, cancellations, delays, payments and refunds, and with the MULTIOKS and MULTIOKS Partner apps.

Bookings, payments and refunds

Help with a booking, a cancellation or reschedule, a delayed professional, a payment or a refund. Please include your booking ID and registered mobile number.

Report a technical problem

To help us investigate, please include:

  • The app (MULTIOKS or MULTIOKS Partner) and app version
  • Your device model and Android or iOS version
  • What you did, what you expected and what happened
  • Screenshots, if helpful — never share passwords or one-time codes

Report a problem

Privacy and data requests

To ask what personal information we hold about you, or to request correction or deletion, contact us with the subject “Privacy request”. We may need to verify your identity before acting on a request.

Make a privacy request · Privacy Policy

Policies

Policies and account deletion

Cancellation & Refund Policy

Cancelling, rescheduling and getting a refund.

MULTIOKS Privacy Policy

For customers booking home services.

MULTIOKS Partner Privacy Policy

For service professionals.

Terms of Service

Bookings, payments and using MULTIOKS.

Service Delivery Policy

Where and when services are delivered.

Delete your account

How to delete your account and associated data.

FAQ

Frequently asked questions

How do I book a service?
Open the MULTIOKS app, choose a service, add your address and pick a date and time. You will see the price before you confirm and pay.
Which services and areas do you cover?
Cleaning, plumbing, electrical, AC service, carpentry, painting and pest control services, in selected locations in Visakhapatnam, Andhra Pradesh. The app shows whether a service is available at your address. See Services.
How quickly will a professional arrive?
Where available, a professional can arrive in around 30 minutes for instant bookings. This is an estimate, not a guarantee. It depends on your location, the service, traffic and professional availability. The app shows live updates.
How do I pay?
Online in the app through Razorpay, using methods such as UPI, cards and net banking, with your MULTIOKS wallet balance, or in cash where available. We never store your full card details.
Can I cancel or reschedule?
Yes, from the booking in the app. Cancellation is free within 5 minutes of confirming an instant booking, at least 60 minutes before a scheduled booking, or any time before the Service Partner is On the Way. As a launch offer, there is no cancellation fee from 8 November 2026 to 7 December 2026 as long as the service has not started. See the Cancellation & Refund Policy for late cancellations and refunds.
When will I get my refund?
Approved refunds go back to your original payment method within 5–7 business days, depending on your bank.
Where can I download the apps?
MULTIOKS and MULTIOKS Partner are launching soon on Google Play and the App Store. Links will appear on the Our apps page as soon as they are live.
I’m a service professional. How do I join?
Register through the MULTIOKS Partner app with your details, the services you offer, identity documents, bank details and availability. Our team reviews your documents before approving your account. See Become a Partner.