MULTIOKS app
MULTIOKS Privacy Policy
Effective date: 5 November 2026
On this page (13 sections)
Summary: we collect what we need to run MULTIOKS for customers booking home services, we share it only with the people and providers needed to deliver the service, and we never sell it.
1. Who we are
MULTIOKS is developed and operated by ILISH 3D Technologies Private Limited (“MULTIOKS”, “we”, “us”). This policy explains how the MULTIOKS mobile app, used by customers booking home services, handles personal information. It summarises our full Privacy Policy, which covers both apps and the website in detail.
2. Information we collect and why
| Information | Why we use it | Shared with |
|---|---|---|
| Mobile number | Sign-in with a one-time password; contact about bookings | MSG91 (to deliver the code) |
| Name, optional email address and optional profile photo | Your profile, booking confirmations and support | Assigned professional (name only) |
| Saved service addresses and map location of each address | Where the service is carried out; checking availability | Assigned professional; Google Maps Platform (address selection) |
| Device location (only while the app is in use; no background tracking) | Detecting your location and suggesting a service address | Not shared with other users |
| Bookings: service, date, time, instructions, status, cancellations and completion | Providing and managing the service | Assigned professional |
| Booking chat messages (deleted 30 days after the booking is completed) | Communicating with the professional | Assigned professional |
| Recordings of masked calls (deleted after 30 days) | Service quality, disputes, fraud prevention and safety | Exotel (call processing) |
| Ratings, reviews and complaints | Service quality | May be shown on the platform |
| Support tickets and messages (kept about 90 days) | Helping you with issues and refunds | Not shared with other users |
| SOS alerts (kept about 180 days) | Responding to urgent safety concerns during a booking | Not shared with other users |
| Payments: amount, method, status, transaction references, wallet balance and refunds | Taking payment (online, wallet or cash) and handling refunds | Razorpay (processes online payments; we do not store full card details) |
| Push notification token | Booking updates, messages and optional offers | Firebase Cloud Messaging and Expo |
We collect this information from you directly, from your device when you grant a permission, and from your use of the app.
3. Device permissions
The app asks for these permissions. You can change them at any time in your device settings.
| Permission | When | Why |
|---|---|---|
| Location | While using the app | To detect your location and set your service address. You can decline and enter an address manually. |
| Notifications | If you allow them | Booking updates, chat messages and optional offers (which you can turn off in the app). |
4. What other users can see
- When a professional is assigned to your booking, they see your name, the service address, booking details and a masked contact number.
- During an active booking you can see the assigned professional’s name, photo, rating, verification status and live location as they travel to you.
5. Service providers
We use these providers to run the app. They process information on our behalf and only for these purposes:
- Amazon Web Services (AWS), Mumbai region — Cloud hosting, databases, file storage, logging and APIs
- Razorpay — Online payment processing and refunds
- Google Maps Platform — Maps and address selection
- Firebase Cloud Messaging — Delivering push notifications
- Expo — Notifications, location handling and other device features
- MSG91 — Sending one-time passwords and authentication messages
- Exotel — Masked calls between customers and professionals, and call recording
We may also disclose information where required by law or to protect the safety of our users.
6. What we do not do
- We do not sell your personal information to advertisers or data brokers.
- We do not use third-party advertising networks or advertising identifiers.
- We do not track you across other companies’ apps or websites.
- We do not use your information to train third-party artificial intelligence models.
- We may send our own optional promotional notifications, which you can turn off in the app. Transactional and security notifications continue while you use the app.
7. How long we keep information
We keep your account information while your account is active. When you delete your account, we delete or anonymise your personal information within 30 days, except where we must keep it longer:
- Booking chat messages: deleted 30 days after the booking is completed.
- Masked call recordings: deleted after 30 days.
- Support tickets: about 90 days. SOS records: about 180 days.
- Payment, payout, invoice and tax records: for the period required by Indian tax and accounting laws.
- Records needed for an open dispute, fraud or safety investigation, or a legal obligation.
8. Security
Information sent between the app and our servers is encrypted in transit (HTTPS, TLS 1.3). Your data is stored on AWS in the Mumbai region of India, sensitive records are encrypted at rest, and access is limited by role to people who need it, with two-factor authentication for administrators. No system is completely secure, but we work to protect your information and will notify you where the law requires.
9. Deleting your account
You can delete your MULTIOKS account in the app (Profile → Delete account) or request deletion of your account and associated personal information at any time. See how to delete your account.
10. Your rights and choices
Depending on applicable law — including, in India, the Digital Personal Data Protection Act, 2023 — you may have the right to access, correct or delete your personal information, withdraw consent, and raise a grievance. You can update your profile in the app, change device permissions in your device settings, and contact us for anything else.
11. Children
MULTIOKS is not directed at children, and accounts are only for people aged 18 or over. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
12. Changes to this policy
We will update this policy when the app’s data practices change, and will let you know in the app about significant changes. The effective date at the top shows the latest version.
13. Contact us
- Entity: ILISH 3D Technologies Private Limited
- Email: support@multioks.com
- Phone: +91 79977 77837 / +91 79977 77637
- Registered office: D.No. 13-68, Kothapeta, East Godavari, Andhra Pradesh 533223
- Grievance Officer: Rayi Jashuva, support@multioks.com