Privacy Policy

1. Introduction

MULTIOKS respects the privacy of Customers and Service Partners.

This Privacy Policy explains how ILISH 3D Technologies Private Limited collects, uses, stores, shares, protects, retains, and deletes personal information through the MULTIOKS Customer App, MULTIOKS Partner App, website, and related services.

Our handling of personal information is subject to applicable Indian law.

2. Company Information

Legal Entity: ILISH 3D Technologies Private Limited
Brand: MULTIOKS

Registered Office: D.No. 13-68, Kothapeta, East Godavari, Andhra Pradesh – 533223, India.

Operational Office: Door No. 26-19-1, Opposite Lane of Ramakrishna Heights, Chaitanya Nagar, Gajuwaka, Visakhapatnam – 530026, Andhra Pradesh, India.

Website: https://multioks.com
Email: support@multioks.com

3. Scope and Eligibility

This Policy applies to Customers, Service Partners, website visitors, and other individuals whose personal information is processed through MULTIOKS.

The platform is intended for individuals aged 18 or older.

4. Customer Account Information

MULTIOKS may collect:

• Full name.
• Mobile number.
• OTP verification information.
• Service addresses.
• Account preferences.
• Booking and transaction information.
• Support communications.

Information is used for account administration, booking, service coordination, and support.

5. Customer Location Information

With permission, the Customer App may access location while the Customer uses relevant location features.

Location may be used to select service addresses, identify service availability, and coordinate bookings.

Customers may enter service addresses manually.

The Customer App does not require routine background location tracking.

6. Customer Booking Information

MULTIOKS processes booking details such as service category, address, appointment time, assigned Service Partner, booking status, service requirements, and relevant payment records.

7. Service Partner Information

MULTIOKS may collect:

• Name and mobile number.
• Contact and address information.
• Profile photograph.
• Verification selfie.
• Professional qualifications and service categories.
• Service availability.
• Booking and earnings history.
• Location information.
• Banking information required for payouts.

8. Service Partner Identity Verification

MULTIOKS may verify Service Partner identity and eligibility using appropriate onboarding procedures.

The current onboarding process does not require Customers or Service Partners to upload Aadhaar or PAN document copies through the apps.

Verification information will be processed only for legitimate and applicable purposes.

9. Service Partner Banking Information

MULTIOKS may store Service Partner bank account holder names, account numbers, IFSC codes, and other information necessary for payouts.

This information is stored through the platform's AWS infrastructure in the Mumbai, India region.

Access is restricted to authorized personnel and systems as appropriate.

10. Service Partner Location Tracking

When a Service Partner activates Active status, the Partner App may process live GPS information for nearby assignments and service coordination.

On Android, a location foreground service with an ongoing notification may continue operating while the app is minimized.

The current Android Partner App does not request the separate `ACCESS_BACKGROUND_LOCATION` permission.

Routine location tracking stops when the Service Partner is Inactive and has no ongoing booking.

Location processing may continue during an active assignment where necessary.

11. Sharing Information Between Customers and Service Partners

MULTIOKS may share information necessary to perform a booking.

This may include Customer service addresses, relevant contact or booking details, Service Partner profile information, and assignment status.

Customers may see relevant Service Partner location information during supported booking stages.

Only information reasonably necessary for service coordination should be shared.

12. Device Permissions

Depending on the app and feature, MULTIOKS may request permissions for:

• Location.
• Camera for supported verification or service photographs.
• Notifications.
• Other device capabilities necessary for implemented features.

Permissions are requested according to platform requirements and applicable law.

13. Service Photographs

MULTIOKS may process photographs associated with service requests, inspections, work progress, or service completion.

Eligible service photographs are generally retained while the Customer account remains active.

Following Customer account deletion, eligible photographs are deleted within 30 days, subject to legal, safety, or dispute-related exceptions.

14. In-App Chat

MULTIOKS may provide in-app chat for booking coordination and support.

Chat messages are generally retained for 30 days after the relevant booking is completed or cancelled.

Longer retention may be necessary for an unresolved dispute or legal obligation.

15. Calls and Call Metadata

MULTIOKS may use masked calling through Exotel or another authorized provider.

MULTIOKS does not record or store Customer–Service Partner call audio.

Limited call metadata, such as technical connection or duration information, may be processed where necessary for legitimate purposes.

16. SOS Information

The Customer App may provide an SOS feature that alerts the MULTIOKS Support Team.

When activated, available location, account, and relevant booking information may be shared with authorized support personnel.

The SOS feature does not automatically contact police or emergency medical services.

17. Payment Information

MULTIOKS may use Razorpay to process Customer payments.

MULTIOKS may store transaction IDs, payment status, amounts, and necessary accounting information.

MULTIOKS does not store complete payment-card numbers, CVV values, or UPI PINs.

18. Purposes of Processing

Personal information may be used to:

• Create and manage accounts.
• Verify users.
• Process bookings.
• Assign Service Partners.
• Facilitate payments and payouts.
• Provide customer support.
• Handle refunds and disputes.
• Improve platform reliability.
• Prevent fraud and abuse.
• Comply with applicable law.
• Send authorized service and promotional communications.

19. OTP Verification

MULTIOKS may use MSG91 or another authorized provider to deliver OTPs and transactional communications.

OTP-related information is processed for account security and verification.

20. Promotional Communications

MULTIOKS may send promotional communications through SMS, WhatsApp, email, or push notifications where permitted.

Users may withdraw consent or opt out of optional promotional communications through supported mechanisms.

Necessary transactional communications may continue.

21. Third-Party Service Providers

MULTIOKS may use service providers including:

• Razorpay for payments.
• MSG91 for OTP delivery.
• Exotel for masked calling.
• Google Maps for location and mapping.
• AWS for hosting and storage.
• Expo and Firebase Cloud Messaging for notifications.

Providers process relevant information according to their roles, contractual arrangements, and applicable law.

22. Hosting and International Processing

MULTIOKS uses AWS infrastructure in India for its primary application data.

Certain third-party providers may process information outside India where necessary and legally permitted.

MULTIOKS seeks to apply appropriate contractual, organizational, and technical safeguards.

23. Data Security

MULTIOKS seeks to protect personal information using appropriate security controls, including restricted access, account authentication, monitoring, and safeguards appropriate to the information processed.

No internet-based system can guarantee absolute security.

24. Authorized Employee Access

Access to personal information is limited to authorized employees, contractors, and service providers with a legitimate need.

Administrative access should be governed by appropriate roles and permissions.

25. Security and Technical Logs

MULTIOKS may retain necessary technical, operational, and security logs for system reliability, troubleshooting, fraud prevention, and legal compliance.

Retention depends on the log category and applicable requirements.

26. Data Retention

MULTIOKS applies retention periods according to operational needs and applicable law.

27. Customer Account Deletion

Customers may request account deletion through the Customer App or by contacting MULTIOKS Support.

Eligible personal information will be deleted or anonymized according to applicable retention requirements.

Active bookings, pending refunds, disputes, and statutory obligations may affect the deletion of particular records.

28. Service Partner Account Deletion

Service Partners may initiate deletion requests through the Partner App.

Support verification may be required to protect the account and resolve outstanding obligations.

Eligible data will be deleted or anonymized after necessary processing, subject to applicable law.

29. Privacy Rights

Users may request access to information about their personal data, correction of inaccurate information, deletion where applicable, and other rights available under applicable law.

Requests may require reasonable identity verification.

30. Consent and Withdrawal

Where processing relies on consent, users may withdraw consent through available mechanisms or by contacting Support.

Withdrawal may affect access to features requiring the relevant information.

Withdrawal does not invalidate earlier lawful processing.

31. Sharing and Legal Disclosures

MULTIOKS may share necessary information with authorized Service Partners, payment providers, hosting providers, operational vendors, and legally authorized recipients.

Information may also be disclosed where required by law or necessary to protect legitimate rights and safety interests.

32. Data Incidents

MULTIOKS will investigate suspected personal-data security incidents and take appropriate remedial steps.

Notifications will be provided where required by applicable law.

33. Children

MULTIOKS is intended for users aged 18 or older.

If MULTIOKS becomes aware that an account was created by an ineligible minor, it may take appropriate steps to restrict or delete the account, subject to applicable law.

34. Changes to This Privacy Policy

MULTIOKS may update this Privacy Policy when its services, processing activities, legal obligations, or operational practices change.

Material changes will be communicated where required.

The updated version will display the relevant effective date.

35. Privacy Contact and Grievances

For privacy requests, account deletion, corrections, or complaints, contact:

MULTIOKS
ILISH 3D Technologies Private Limited

Email: support@multioks.com
Website: https://multioks.com
Phone: +91 7997777837 / +91 7997777637

Grievance Contact: Rayi Jashuva

Registered Office:
D.No. 13-68, Kothapeta, East Godavari, Andhra Pradesh – 533223, India.

Operational Office:
Door No. 26-19-1, Opposite Lane of Ramakrishna Heights, Chaitanya Nagar, Gajuwaka, Visakhapatnam – 530026, Andhra Pradesh, India.