MULTIOKS Partner app
MULTIOKS Partner Privacy Policy
Effective date: 5 November 2026
On this page (13 sections)
Summary: we collect what we need to run MULTIOKS Partner for service professionals, we share it only with the people and providers needed to deliver the service, and we never sell it.
1. Who we are
MULTIOKS Partner is developed and operated by ILISH 3D Technologies Private Limited (“MULTIOKS”, “we”, “us”). This policy explains how the MULTIOKS Partner mobile app, used by service professionals, handles personal information. It summarises our full Privacy Policy, which covers both apps and the website in detail.
2. Information we collect and why
| Information | Why we use it | Shared with |
|---|---|---|
| Mobile number | Sign-in with a one-time password; contact about jobs | MSG91 (to deliver the code) |
| Name, email and profile photo | Your professional profile | Customers you are assigned to (name and photo) |
| Service categories, experience, service area and availability (Active / Inactive) | Matching you with job requests | Customers you are assigned to (experience) |
| Verification selfie (kept about 90 days after account deletion) | Letting the customer confirm your identity at the door before service starts | The customer for that job (shown at the door identity check) |
| Bank details: account holder name, account number, IFSC code | Paying your earnings | Not shared with customers |
| Precise location, including in the background while you are Active | Sending you nearby instant job requests; showing the customer your progress after you accept a job | The customer for that job, during the job |
| Job photos (before and after) | Proof of work and resolving disputes | The customer for that job |
| Job chat messages and masked call recordings (each deleted after 30 days) | Coordinating jobs, quality and safety | The customer for that job (chat); Exotel (calls) |
| Job history, earnings, commissions and payouts | Your earnings, payouts and tax records | Not shared with other users |
| Support tickets and messages | Helping you with issues | Not shared with other users |
| Push notification token | Job requests and updates | Firebase Cloud Messaging and Expo |
We collect this information from you directly, from your device when you grant a permission, and from your use of the app.
3. Device permissions
The app asks for these permissions. You can change them at any time in your device settings.
| Permission | When | Why |
|---|---|---|
| Location (including background) | While you are Active, and during an accepted job | To send you nearby instant job requests, even when the app is closed or the screen is locked, and to show the customer your progress after you accept a job. Tracking stops when you switch to Inactive and have no ongoing job. Only your latest location is kept, not a location history. |
| Camera | When you take a photo | Job photos, profile photo and verification selfie. |
| Photos | When you upload an image | Selecting job photos. |
| Notifications | If you allow them | Instant job requests, updates and optional announcements. |
4. What other users can see
- Customers you are assigned to see your name, photo, rating, experience, verification status and, during the job, your location as you travel to them.
- Your bank details are never shown to customers.
5. Service providers
We use these providers to run the app. They process information on our behalf and only for these purposes:
- Amazon Web Services (AWS), Mumbai region — Cloud hosting, databases, file storage, logging and APIs
- Razorpay — Online payment processing and refunds
- Google Maps Platform — Maps and address selection
- Firebase Cloud Messaging — Delivering push notifications
- Expo — Notifications, location handling and other device features
- MSG91 — Sending one-time passwords and authentication messages
- Exotel — Masked calls between customers and professionals, and call recording
We may also disclose information where required by law or to protect the safety of our users.
6. What we do not do
- We do not sell your personal information to advertisers or data brokers.
- We do not use third-party advertising networks or advertising identifiers.
- We do not track you across other companies’ apps or websites.
- We do not use your information to train third-party artificial intelligence models.
- We may send our own optional promotional notifications, which you can turn off in the app. Transactional and security notifications continue while you use the app.
7. How long we keep information
We keep your account information while your account is active. When you delete your account, we delete or anonymise your personal information within 30 days, except where we must keep it longer:
- Booking chat messages: deleted 30 days after the booking is completed.
- Masked call recordings: deleted after 30 days.
- Support tickets: about 90 days. SOS records: about 180 days.
- Verification selfie: about 90 days after you permanently leave the platform, unless the law requires longer.
- Payment, payout, invoice and tax records: for the period required by Indian tax and accounting laws.
- Records needed for an open dispute, fraud or safety investigation, or a legal obligation.
8. Security
Information sent between the app and our servers is encrypted in transit (HTTPS, TLS 1.3). Your data is stored on AWS in the Mumbai region of India, sensitive records are encrypted at rest, and access is limited by role to people who need it, with two-factor authentication for administrators. No system is completely secure, but we work to protect your information and will notify you where the law requires.
9. Deleting your account
You can request deletion of your MULTIOKS Partner account in the app (Profile → Delete account) or by contacting MULTIOKS Support. We settle any outstanding payouts first, then close the account. See how to delete your account.
10. Your rights and choices
Depending on applicable law — including, in India, the Digital Personal Data Protection Act, 2023 — you may have the right to access, correct or delete your personal information, withdraw consent, and raise a grievance. You can update your profile in the app, change device permissions in your device settings, and contact us for anything else.
11. Children
MULTIOKS Partner is not directed at children, and accounts are only for people aged 18 or over. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
12. Changes to this policy
We will update this policy when the app’s data practices change, and will let you know in the app about significant changes. The effective date at the top shows the latest version.
13. Contact us
- Entity: ILISH 3D Technologies Private Limited
- Email: support@multioks.com
- Phone: +91 79977 77837 / +91 79977 77637
- Registered office: D.No. 13-68, Kothapeta, East Godavari, Andhra Pradesh 533223
- Grievance Officer: Rayi Jashuva, support@multioks.com