Partner Terms

1. Scope

These terms apply to service professionals (“Partners”, “you”) who use the MULTIOKS Partner app, operated by ILISH 3D Technologies Private Limited (“MULTIOKS”, “we”, “us”). By registering, you agree to these terms and to the MULTIOKS Partner Privacy Policy.

2. Independent relationship

You are an independent service provider, not an employee or agent of ILISH 3D Technologies Private Limited. You choose when to be online and which job requests to accept. You are responsible for your own tools, skills and any licences your work requires.

3. Registration and verification

• You must be at least 18 years old and legally allowed to work in India.
• You must give accurate personal details, identity documents, bank details and availability.
• Our team reviews your documents and may approve or decline your registration. We may ask you to verify your details again later.
• You must keep your details and documents up to date.

4. Accepting and completing jobs

• Once you accept a job, travel to the customer at the booked time and do the work to a professional standard.
• Start each job only after entering the customer’s one-time password in the app.
• Explain any additional work or spare parts to the customer, and do that work only after they approve it in the app.
• Upload completion photos and mark the job complete only when the work is finished.
• Do not take payment from, or arrange jobs with, MULTIOKS customers outside the app.

5. Location and app permissions

The app uses your location, including in the background, while you are on an active job. This lets you navigate to the customer and lets the customer see your progress. Background location is not collected when you are offline or have no active job. The app also uses the camera for completion photos and your photos for identity documents. See how the Partner app uses your device.

6. Conduct and safety

• Treat customers and their homes with respect and follow safe working practices.
• Harassment, discrimination, theft, fraud, or working under the influence of alcohol or drugs will lead to removal from the platform.
• Use customer information only to complete the job.

7. Earnings, fees and payouts

• Your earnings for each job, and any platform fee, are shown in the app.
• Tips paid by customers are passed on to you.
• You can see your earnings and request payouts to your verified bank account in the app.
• We may adjust earnings for refunds caused by incomplete or poor-quality work, as shown in your earnings history.
• You are responsible for your own taxes, except where the law requires us to deduct or collect tax.

8. Suspension and termination

We may suspend or deactivate your account for breaching these terms, repeated cancellations, poor service quality, safety concerns or fraud. You can stop using the app and delete your account at any time. Earnings for completed jobs are settled after any lawful adjustments.

9. Liability

You are responsible for the work you carry out. To the extent permitted by law, our liability to you is limited to the earnings due to you for completed jobs.

10. Governing law, changes and contact

These terms are governed by the laws of India, and the courts at Visakhapatnam, Andhra Pradesh have jurisdiction. We may update these terms and will tell you in the app about significant changes. Questions: support@multioks.com.