Shipping & Service Delivery Policy

1. No physical shipping

MULTIOKS does not sell or ship physical products. Every booking is for a service carried out in person by a professional at the address you give. Any spare parts you approve are supplied and fitted during the visit, not shipped separately.

2. Service areas

Services are currently available in selected locations in Visakhapatnam, Andhra Pradesh. The app checks whether a service is available at your address before you can book.

3. How services are delivered

1. You book a service in the MULTIOKS app and pay securely online.
2. An approved professional accepts your booking.
3. The professional travels to your address at the booked time. You can follow their progress in the app.
4. On arrival, you share the booking’s one-time password so the job can start.
5. The professional completes the work, uploads completion photos and marks the job complete.

4. Timelines

• Scheduled bookings: the service is delivered in the date and time slot you choose.
• Instant bookings: where available, a professional can arrive in around 30 minutes. This is an estimate, not a guarantee, and depends on location, service type, traffic and professional availability.
• How long the service takes depends on the type and amount of work.

5. Confirmation and updates

The app notifies you as your booking moves from confirmed to assigned, on the way, in progress and completed.

6. If a service cannot be delivered

If we cannot deliver a service, for example because no professional is available, we will tell you and offer another slot or a full refund. Delays, cancellations and refunds are covered in our Cancellation & Refund Policy. For help, contact support@multioks.com.